How can we help?

Verify the card details are correct, that the card has sufficient funds, and that 3D Secure authentication was completed. Check the transaction status in your dashboard for specific decline codes.

Settlement timing depends on your account configuration and payment method. Card payments typically settle within 1-3 business days. JAM-DEX transactions may settle faster.

Navigate to the transaction in your dashboard and select the refund option. You can issue full or partial refunds. Refund processing times depend on the customer's bank.

Go to your account settings in the dashboard and update your billing information under the subscription section.

Visit the billing section of your dashboard to view available plans and upgrade. Changes take effect at the start of your next billing period.

Navigate to User Management in your dashboard. You can invite users and assign roles with specific permissions.

API keys can be generated in your dashboard under the API Keys section in Merchant Configuration. Keep your secret key secure and never expose it in client-side code.

Use the test mode in your dashboard to process test transactions. Test card numbers are provided in our documentation.

Configure webhook endpoints in your dashboard settings. We'll send real-time notifications for events like payment completions, invoice status changes, and subscription updates.